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🔄 GXECOM Return & Exchange Policy 

Last Updated: June 12, 2025

At GXECOM, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the item received, you may request a return or exchange under the following conditions.

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1. Scope of Application

This return and exchange policy applies to all valid orders placed on https://gxecom.com.

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2. Eligibility for Return or Exchange

You may request a return or exchange if the following conditions are met:

1. The request is submitted within 7 days of receiving the product;

2. The item must be unused, in original packaging, with all accessories and free gifts included;

3. The item is not customized or made to order;

4. The item is not marked as “Final Sale” or “Non-returnable”.

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3. Non-returnable Situations

Returns or exchanges are not accepted under the following circumstances:

• Product has been used or washed;

• The 7-day return period has expired;

• The product is damaged due to misuse (e.g., torn tags, stains, etc.);

• The item is a customized or personalized product (e.g., printed names, custom sizes);

• The item was purchased in a clearance or marked “non-returnable”.

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4. Return Procedure

1. Contact our support team at info@gxecom.com or WhatsApp: +852 65725373;

2. Provide your order number, issue description, and product photos;

3. Once approved, we will provide the return address and instructions;

4. Send the item back and provide the return tracking number;

5. Once we receive and inspect the return, we will issue a refund or ship a replacement within 7 business days.

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5. Shipping Costs

• If the return is due to a product quality issue, GXECOM will cover the shipping cost;

• If the return is due to personal reasons (e.g., dislike, wrong size), the customer must bear the return shipping fee.

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6. Refund Information

Refunds will be issued to your original payment method within 7 business days of receiving and approving the return. If you paid by credit card, please allow 3–5 additional days for bank processing.

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7. Important Notes

• Do not return any product without contacting customer service first; unapproved returns may not be processed;

• We reserve the right to restrict service for customers with excessive or abusive return behavior;

• All returned items must be shipped using a trackable delivery method.

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