Shipping Policy
Last Updated: 12/06/2025
Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays). During peak periods or promotional events, processing may take slightly longer—we’ll keep you updated.
Shipping Zones & Estimated Delivery Time
We ship to most countries worldwide. Estimated delivery times:
| Region | Estimated Delivery Time |
|---|---|
| USA / Canada | 12–20 business days |
| Major European Countries | 8–15 business days |
| Asia | 5–10 business days |
| Australia / New Zealand | 8–14 business days |
| Other Regions | 10–20 business days |
Tracking
Once your order is shipped, you’ll receive an email with the tracking number and tracking link. You can also check order status on your account page or via the logistics provider’s website.
Standard Shipping: Free shipping is available for orders over a certain threshold (see checkout page for details);
Express Shipping (optional): Available in selected countries. Fees vary based on destination and weight;
All fees are shown at checkout. No hidden charges.
Customs & Import Taxes
Depending on your country’s laws, customs duties or import taxes may apply. GXECOM is not responsible for such charges. Please check with your local customs office if you have any questions.
Shipping Issues
Please contact us immediately if:
Your order is significantly delayed;
The tracking shows “Delivered” but you haven’t received it;
Your package arrives damaged or missing items.
We’ll do our best to resolve the issue quickly.
Contact Us
Email: info@gxecom.com
WhatsApp: +852 65725373